We want you to be completely happy every time you buy a cuddly toy from us!

Our guarantee means that if for any reason you are not completely satisfied with the goods purchased, you may return them to send-a-cuddly within 10 working days from receipt and you will receive a refund.

Goods may be returned providing the following conditions are met:

• they are returned within 10 working days of receipt
• they are in a condition where they can be re-sold

Simply take your parcel to your nearest Post Office, making sure that you obtain proof of shipping when you send it to:

Returns Department, send-a-cuddly, 2-3 Chene Court, Poundwell Street, Modbury, Devon, PL21 0QJ

If you are returning the goods because they are defective, damaged or not as specified on your order, your full costs will be refunded along with the cost of your postage.  Please let us know that the goods on on their way to us by emailing our Customer Service all-ears@send-a-cuddly.com.

It is your responsibility to take care of the goods before returning them.